Frequently Asked Questions
Helpful answers about our ready-to-wear lingerie collections, sizing, and free delivery across Nepal.
Are deliveries open during Dashain / festival holidays? / Can I receive delivery during Oct 16 to 25?
From October 16 until October 25, normal deliveries across Nepal are closed. Inside Kathmandu Valley, orders can be delivered via InDrive (the client will have to request the ride on the InDrive app and pay in advance). Outside valley orders will dispatch promptly once normal courier services reopen on October 26.
Do you have this specific item or design available? / Is the product shown in the image in stock?
Thank you for your inquiry. While we may not have this *exact* item or design in our current collection, we do offer a variety of other beautiful options. We invite you to explore our latest designs on our official Instagram and website for alternatives.
Do you have XL size?
Our standard Free Size covers Small to Large (Bust 30-36, Waist 24-30). XL size is not available in our standard collection. For sizes beyond this range, custom tailoring is available on request.
How do I confirm my size before ordering?
To ensure the perfect fit, we highly recommend referring to our detailed size chart and confirming your personal measurements. As intimate garments cannot be exchanged or returned for hygiene reasons, verifying your size beforehand is essential.
Can I combine multiple items or orders into one package?
Yes, if the items are for the same recipient and delivery address, we can pack them together in a single luxury gift box at no extra cost.
Do you accept Esewa payments? / Esewa payment option xa?
We do not accept Esewa payments at ScarletBloom.
A customer confirms their desired color for an item, or expresses intent to purchase it in a specific color (e.g., 'Red chai confirm', 'I want red', 'Can I get it in green?').
Huss, tyo rangko lagi. Tapailai kun size chahiyeko ho? Hamro Free Size le Small dekhi Large (Bust 30-36, Waist 24-30) samma cover garcha. Yadi tapailai XL jastai custom size chahinchha bhane, tyo pani banauna sakinchha.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available for orders within the Kathmandu Valley. For orders outside the Kathmandu Valley or for custom tailoring, a 50% advance payment is required.
I am interested in apparel in specific colors (e.g., 'Black rw red', 'red', 'blue').
Kun size ma hola? (What size are you looking for?)
Are your prices negotiable, or do you offer discounts?
Our prices are fixed and non-negotiable. We do not offer discounts or bargaining.
Where can I find the prices of your products?
Our prices are clearly mentioned in the caption of each product post.
Where can I find product details like price and size?
All prices and sizes for our products are detailed in the captions of their respective posts. If you have any further questions or wish to confirm an order, please let us know. 😊
Can I get my order delivered tomorrow?
Yes, your order will be 100% delivered tomorrow.
Do you have a physical store location or a point for pickup?
ScarletBloom operates exclusively as an online boutique with no physical walk-in store. For specific logistical arrangements such as Indrive pickups, our registered business name, ScarletBloom Pvt Ltd, can be looked up on the Indrive platform.
Platform rule
TikTok exclusive offer
Customer special rule
Standard rate for CustB
Customer special rule
VIP discount for CustA
What is shipping cost?
Free delivery all over Nepal
Do you offer bikinis or bralettes for bust size 44D?
Unfortunately, we do not currently offer bikinis or bralettes for bust size 44D.
Is XL size available or do you accommodate larger sizes like 44D?
Our Free Size covers Small to Large (Bust 30-36, Waist 24-30). For measurements like 44D, our Free Size would not be suitable. However, we do offer custom sizing tailored to your specific measurements upon request.
Can you accommodate a bust size of 44D?
Our Free Size garments cover bust sizes from 30 to 36 (equivalent to Small to Large). For bust sizes like 44D, we offer custom tailoring services to ensure a perfect fit.
Do you offer instant delivery? / Ahile nai delivery garna milcha?
While we strive for prompt service, immediate delivery right at your requested moment might not always be possible due to our current operational schedule. However, we'll always arrange the fastest possible delivery for you and confirm a precise time slot, often on the same day.
Do I need to pay for delivery? / Is there a delivery charge? / kati pay garne delivery ko?
Delivery is 100% free of charge (Rs. 0) all over Nepal for all orders. You do not need to pay any amount for delivery.
My delivery location is difficult for the courier to find.
We understand that some locations can be tricky for courier services to pinpoint. To ensure smooth delivery, please provide the most precise location details possible that can be easily identified on the courier app (like Indrive). Specific landmarks or a pin-dropped location can be very helpful. We are happy to assist in checking the best way to get your order to you.
Is the previous QR code still valid for payment?
Yes, it is.
Can I make an advance payment? / I want to pay now.
Certainly, you can make an advance payment. Please note that a 50% advance is required for custom tailoring orders or for deliveries outside the Kathmandu Valley. For orders within Kathmandu Valley, Cash on Delivery (COD) is also available. If you'd like to proceed with an advance payment, please let us know, and we'll guide you through the process.
Can I make an advance payment?
Yes, advance payment is accepted.
What is your contact number?
You can reach us at 9762656919. Please note, our team is generally available for direct contact until 11 AM. For inquiries outside these hours, we recommend reaching out via Instagram DM or our website chat, and we will respond as soon as possible.
Is [amount] the total price?
Yes, that is the total price. Our prices are fixed and non-negotiable, ensuring transparency for all our exquisite pieces.
How do I arrange for delivery?
Please search for 'ScarletBloom' on your inDrive app to arrange your delivery.
Are there any delivery charges? / Is delivery free? / Delivery ko paisa lagcha?
Delivery is 100% FREE (Rs. 0) all over Nepal for all orders.
When will my order be delivered if I confirm my purchase?
If your order is confirmed by 8:30 PM, it will be delivered the next day. Confirmations received after 8:30 PM will result in dispatch the following evening.
Will the product I receive be exactly as shown in the picture?
Yes, the product you receive will be exactly as shown in the picture.
Are there any extra charges for delivery or packaging?
ScarletBloom offers 100% FREE delivery (Rs. 0) all over Nepal for all orders, and luxury gift box packaging is also 100% FREE (Rs. 0). We do not have any extra charges for these services. Please provide your delivery details so we can process your order.
Do you offer InDrive delivery? / InDrive bata delivery huncha?
Yes, we utilize InDrive for deliveries within Kathmandu Valley. As always, delivery is 100% free all over Nepal for all orders.
What is my order's delivery status?
Our delivery riders usually contact you directly before arrival. Have you received a call or message from your rider yet? Please let us know if you have any updates, and we will follow up from our end.
What is ScarletBloom's contact number?
Our contact number is 9762656919. Please feel free to reach out if you need any assistance.
Do you have a physical store, or where can I pick up my order?
We deliver directly to your specified location all over Nepal. For pickup, if you search 'ScarletBloom,' you will find our Bhaktapur location. Please remember that we operate as an online boutique only and do not have a physical walk-in store.
Can I request immediate delivery or same-day delivery?
For immediate or same-day delivery requests, you can arrange a third-party courier service like Indrive. Please note that our standard delivery across Nepal remains 100% free for all orders.
Is this available in L size?
Yes, this item is available in L size. Our Free Size comfortably fits Small to Large (Bust 30-36, Waist 24-30).
What sizes are available for a specific product?
For specific products, available sizes may be limited to Small (S), Medium (M), and Large (L). This range is encompassed within our 'Free Size' offering, designed to fit Bust 30-36 and Waist 24-30. If you require sizes outside this range, custom tailoring is available on request.
My garment doesn't fit me.
Oh dear, I'm sorry to hear that! To help you best, could you please specify which garment isn't fitting?
Can I request a custom modification for an item?
Yes, we can discuss custom modifications. To assist you with your request, please specify the desired size for the customized piece.
I want to change my chosen item/design/color.
Yes, you can! When you request a change in item, color, or design, please specify the desired size for your new selection. We offer Free Size which fits Small to Large (Bust 30-36, Waist 24-30), and custom sizing tailored specifically for you is also available upon request.
What does this product include?
This product is a 3-piece set.
What size does a 42-inch bust correspond to? / 42 bust size kun size ma parcha?
A 42-inch bust size corresponds to an XXL. / 42 bust size XXL ma parcha.
Does this item accommodate sizes larger than L?
Our Free Size covers Small to Large (Bust 30-36, Waist 24-30). This item is available only up to size L. If your measurements are larger than L, it will not fit. However, we offer custom tailoring services for specific requirements.
Can a bust size of 42 inches fit in your Free Size garments?
Our Free Size garments are designed to fit bust sizes from 30 to 36 inches. For a bust size of 42 inches, we do not recommend our Free Size, as it may not provide the ideal comfort and fit. We happily offer custom tailoring to your specific measurements for a perfect fit.
Will your Free Size garments fit a bust larger than 36 (e.g., Bust 42)?
Our Free Size covers Bust 30-36 (Small to Large). For a bust size of 42, our Free Size garments would be too tight and would not fit comfortably.
Are ScarletBloom garments suitable for swimming or use as swimwear?
Our ScarletBloom garments, particularly intimates, bralettes, and apparel, are designed for luxury wear and comfort, not as swimwear. Items designated as shapewear or featuring details like buttons are generally not suitable for use in water due to their material, construction, and specific design.
What colors are available?
There are 3 color options available.
Can I exchange intimate garments if the size doesn't fit or if I change my mind about the size?
Unfortunately, intimate garments cannot be exchanged or returned due to hygiene reasons. We always encourage our customers to double-check their sizing preferences carefully before confirming their order.
What sizes are available for this item?
Only L size is currently available for this item.
What sizes are available for this shapewear?
For this shapewear, sizes Small (S), Large (L), and Extra Large (XL) are available.
Is this product available in black?
We need to check the availability for black.
Can I return or exchange an item if the size doesn't fit?
Due to hygiene reasons, intimate and custom garments cannot be returned or exchanged. We strongly recommend confirming your size carefully before placing an order.
Can I exchange or return an item if the size doesn't fit, or if it's too small/big?
Due to hygiene reasons, and to ensure all our pieces are fresh and never used, intimate and custom garments cannot be returned, refunded, or exchanged once delivered.
Are specific cup sizes (like C or D) available?
We do not offer specific cup sizes such as C or D. Our items come in normal sizes, and we have not introduced extra cup sizes.
Can I exchange an item? / Item exchange garna milcha?
No, intimate and custom garments cannot be exchanged due to hygiene reasons. All sales are final for these items.
Do you have [COLOR]?
Unfortunately, we do not have [COLOR] available at the moment.
Why does a garment marked with a general size (like M or Free Size) feel like it doesn't fit my specific cup size?
For garments labeled with general sizes like 'M' or 'Free Size', a specific cup dimension (e.g., C-cup) is not explicitly factored into the design. These sizes are crafted to accommodate a broader range of bust sizes (typically 30-36). If a specific cup size is not mentioned, the garment is intended to provide a general fit.
What are the available sizes and colors for this product?
For this product, it is available in black in sizes Small (S) and Extra Large (XL). For all other colors, all sizes are currently available.
Do you have more photos of this product?
Hajur, here are more photos of the [Product Name].
Can I see a photo of the backside of the product?
Certainly! Here is the photo of the [Product Name] you requested.
Can I see your products / designs / collection?
Certainly! You can browse our full collection, where you'll find various designs and size details. For instance, here are some polka options to start with: 🔗 https://scarletbloom.com/shop?q=polka
What if the size I order doesn't fit?
Thank you for asking! Due to hygiene reasons, intimate and custom garments cannot be exchanged or returned. We highly recommend confirming your size before placing an order to ensure a perfect fit. Our Free Size covers Bust 30-36, Waist 24-30. For unique measurements or specific preferences, we also offer custom tailoring tailored to your needs.
What information do you need to process my order?
Hajur ko delivery details dinus na hai.
What is the equivalent size for 80C?
For an 80C bra size, this corresponds to our M (Medium) size. The '80' indicates the band size, and 'C' indicates the cup size. Our size chart categorizes 80C as an M size.
What is the availability of the red item? / Red ma ke ke size available cha?
For the red item, only size M is currently available.
What details do you need for delivery?
Please share your delivery details. 😊
What is the price? / Price katti jatti ho? / How much does it cost? / Where can I find the price?
All prices and sizes are mentioned in the captions. Please check the product caption for details. 😊
What is the delivery process and timeline for orders to cities outside Kathmandu Valley, such as Dharan?
Yes, we deliver to cities like Dharan all over Nepal for free. Your order will be dispatched tomorrow night, and you will typically receive it the following day. Please note, for all orders outside Kathmandu Valley, a 50% advance payment is required before dispatch.
What is your policy regarding sizing and exchanges?
To ensure the perfect fit, please refer to our detailed size chart. Please note that due to the intimate nature of our garments and hygiene standards, we do not offer returns or exchanges.
Is delivery free?
Delivery is 100% FREE (Rs. 0) all over Nepal for all orders at ScarletBloom.
Can I pay the full amount upfront?
Yes, you can pay the full amount upfront. We can provide our QR code for immediate digital payment.
I placed an order on your website but haven't received a confirmation email or response. Has my order been processed?
We apologize for any trouble with your order confirmation. To help us verify your order, please share a screenshot of the product you intended to purchase along with your delivery details. We will then manually check its status for you.
Is your website working? | Is there an issue with placing orders online? | Website not working?
We are currently transitioning our website, and some features are still under construction. We apologize for any inconvenience this may cause.
Do you have XL size? / Is XL size available?
Our standard Free Size covers Small to Large (Bust 30-36, Waist 24-30). We currently do not offer XL size.
I'm interested in a product but don't have many details.
What size are you looking for, sis?
Do you have items in XL size? / Yo XL size ma cha ki nai?
Our standard sizes are Small, Medium, and Large. We also offer custom sizing tailored to your specific measurements if you're looking for sizes like XL. Please let us know your bust and waist measurements if you'd like a custom order.
Where can I find the prices and sizes of your products/items?
All prices and sizes are mentioned in the captions of each product post. Please let us know if you have any further questions or if you wish to confirm your order.
What is the price?
The price is Rs. 1250.
Do you restock sold-out items?
Currently, ScarletBloom does not restock items once they are sold out. Our collections often feature unique and limited edition pieces to maintain exclusivity.
Is this item still available?
We regret to inform you that this item is currently sold out.
Is this item available?
Yes, this item is available.
When can I expect my delivery? / What time will my order be delivered?
Delivery times vary based on your location and the courier's schedule. We will follow up with our delivery partner and provide you with an estimated delivery window for your specific order as soon as possible.
How can I determine my size for ScarletBloom garments?
To determine your ideal size, please consult our comprehensive size chart available on each product page. Our 'Free Size' is designed to comfortably fit busts 30-36 inches and waists 24-30 inches (equivalent to Small to Large). For those outside this range or if you desire a specific fit, we are delighted to offer custom tailoring services.
Is [product] available?
Kun size ma hola sis?
Can I pay the delivery driver upon receiving my order? / Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available for all orders within Kathmandu Valley, allowing you to pay the driver upon delivery. For orders outside Kathmandu Valley or custom tailoring requests, a 50% advance payment is required.
How long does delivery take?
Delivery within Kathmandu Valley takes 1-2 days, and outside the Valley takes 2-4 days. Delivery is absolutely FREE (Rs. 0) all over Nepal!
What are your delivery timings and options, especially for urgent requests?
Thank you for your order! Our standard delivery typically happens on the next business day between 1 PM and 6 PM. For urgent delivery needs, we can also arrange for expedited services like Indrive, available anytime, completely free of charge. Please let us know if you require urgent delivery.
What is the total amount?
The total amount will depend on the item(s) you choose. Delivery across Nepal and luxury gift packaging are both completely free. To confirm your payment method (COD in Kathmandu Valley or 50% advance for custom/outside Valley), please share your delivery details.
Do you offer size small?
Yes, our garments are generally Free Size, which comfortably fits sizes from Small to Large (Bust 30-36, Waist 24-30). If Small is your usual size, our Free Size should fit you perfectly.
Is size Small available for your garments?
Yes, our garments are 'Free Size' and are designed to fit sizes from Small to Large (Bust 30-36, Waist 24-30).
What colors are available for this product?
This product is currently only available in black and white.
Can I request a specific delivery day or time for my order?
Yes, we strive to accommodate your delivery preferences. Please let us know your desired day and time, and we will confirm the arrangements for you.
When will my order be delivered?
Hello! Your order is scheduled for delivery today. Our delivery partner will contact you shortly with the estimated time window. Please ensure your phone is accessible to receive their call. Thank you for your understanding!
I want to place an order.
Thank you for your interest! To proceed with your order, please let us know what size you would like.
What should I expect after providing my delivery location for an order?
Thank you so much for your order! Please let us know if you'd like to add anything else. 😊
How are delivery details confirmed after I provide my location?
Once you provide your delivery location, we will contact you via call to confirm the details and arrange your delivery.
Is this product available?
Yes, this item is available.
I have received my order.
We're so glad you've received your order! We would love to hear your thoughts on the product once you've had a chance to wear it. Your feedback is greatly appreciated. 😊🫶🏻
I was charged an incorrect amount / Mero paisa dherai katyo.
If you believe there has been an incorrect charge or an overcharge, please provide us with the details. We will promptly investigate and process a refund for any erroneous amount.
What is the price of this item? / Yasko kati parcha?
The fixed price for this item is Rs. 550. Our prices are fixed across all products, and we do not offer discounts or engage in bargaining.
Is [color] available for this item? / Do you have this item in [color]?
We currently do not have this item in [color].
Are you an AI or a human? / Am I speaking with an AI chatbot?
You are currently chatting with ScarletBloom's AI assistant. I'm here to help with common questions and provide information quickly. If your query is complex or you prefer to speak with a human, please let me know, and I can connect you to our team.
What sizes are available for the Heartlet lounge set?
The Heartlet lounge set is available in S, M, or L sizes. Which one would you prefer?
Is the Heartlet lounge set available?
Yes, the Heartlet lounge set is available.
Can I see more photos or different angles of your products?
Yes, absolutely! We're happy to provide additional photos of our products upon request. Please specify which item you'd like to see more of, and we'll gladly share them with you.
Price and size?
To provide you with accurate information on pricing and sizing, could you please specify which ScarletBloom intimate or apparel item you are interested in?
Can I see purple lingerie?
You can view our stunning purple lace lingerie here: https://scarletbloomnepal.com/product/LAC-PUR
Indrive gardina milxa? / Urgent delivery milcha Kathmandu bhitra? / Can I get urgent delivery via InDrive or Self-Pickup?
Hajur, urgent delivery ko lagi Kathmandu Valley bhitra InDrive ra Self-Pickup garna milcha! Hajurle InDrive app ma pickup location "ScarletBloom" search garera ride request garnu parne huncha, ra InDrive fare hajurle directly driver lai bujhaunu parne huncha. Order dispatch ready garna pick-up bhanda 30 minutes agadi message garnus na hai. 😊 Standard delivery chai 100% FREE (Rs. 0) cha!
Do you deliver to [any location in Nepal] and what is the delivery cost? / What are your delivery locations and charges? / Shipping cost kati cha?
Yes hajur, we provide 100% FREE delivery all over Nepal for all orders! There are absolutely no extra delivery charges at all. ✨
What if my order arrives in plain packaging?
If your order arrives in plain packaging due to temporary box stock, we include a complimentary gift (like a face mask, key ring, or thong) inside as a token of appreciation! 🎁
What material are your mesh cover-ups made from?
Our cover-ups are crafted from soft, lightweight, breathable mesh fabric designed for beachwear and layering! 🌊
When will out-of-stock items be restocked?
We don’t normally restock all items — only our bestsellers are restocked! Restocks typically take 10 days to 2 weeks. We will post an update on Instagram as soon as new stock arrives! 📦
Are your products from Shein?
No, our products are not from Shein. We source high-quality boutique intimate wear and stylish apparel for women. 🌸
Can I purchase individual items from a set?
Items sold as a set (e.g., bra and panty set) are sold together and cannot be split into individual pieces. 😊
Are product photos real?
All photos and videos in our posts are real photos provided by our brand and official suppliers showing exactly how the product looks. ✨
Where can I view your full product collection and prices?
You can view our full collection with prices and available sizes on our Instagram profile @scarletbloom.np! 🌸
Self-pickup ko lagi aunu bhanda agadi kasari contact garne?
Self-pickup garnu bhanda agadi Instagram DM (@scarletbloom.np) ma exact time bataidinu hola. Order ready gari rakhchau. 😊
How do I determine my size & what sizes are available?
Sizes vary by product (S, M, L, XL). Many items are Free Size fitting S to L with stretch. Please share your bust & waist measurements for personalized size advice! 📏
How do I place an order?
To place an order, please share a photo or name of the item you want, along with your Name, Phone Number, and Delivery Address! 🛍️
Do you offer discounts or price negotiations?
Our prices are fixed & reasonable, and standard delivery is FREE all over Nepal! We do not offer custom discounts or price negotiations. 😊
What is your exchange and return policy?
To ensure every customer receives fresh, 100% brand-new intimate wear, we do not accept returns or exchanges. Please verify your size using our size guide before ordering! 🌸
What payment methods do you accept (COD, eSewa, Bank Transfer)?
We accept Cash on Delivery (COD) inside Kathmandu Valley! For advance payments or outside valley, we accept eSewa (9768441078) and Nabil Bank Transfer / QR: https://scarletbloom-omnibox.vercel.app/bank_qr.png 💳
Where is your physical store located?
ScarletBloom is an online-only boutique based in Nepal! We do not have a physical retail store for browsing. Standard delivery is FREE (Rs. 0) all over Nepal! 🚗
Packaging charge & discreet packaging
Packaging is 100% FREE (Rs. 0) for all orders! All packages are shipped in clean, discreet, non-revealing packaging for your privacy. 😊
How much is delivery charge and where do you deliver?
Delivery is 100% FREE (Rs. 0) all over Nepal! We deliver everywhere across Nepal, including all areas inside Kathmandu Valley and all cities nationwide. Normal delivery inside Valley takes 1 day, outside Valley takes 2–3 days. 🚗